Integrations
Telephony sends calls where you already work with the customer: to your CRM, ticket system and internal company services. Inside the A3 ecosystem the connections are ready, and everything else connects through the API and webhooks.
A3 ecosystem products
One account, one company and the same employees across all A3 products, so you do not set up telephony from scratch.
- A3.IDEmployee sign-in, domain companies, verification of company details before buying a number and subscription payment
- A3.DriveGreetings, hold music and images are picked from company files without uploading them again
- A3.SalesCustomers and leads in telephony contacts, calling from a deal and recordings in the customer card
- A3.TicketsA missed call or a phone request becomes a ticket with the number and the recording
CRM and your own systems
For external CRMs and internal services, A3.Telephony sends events and accepts commands through the API.
Customer card on a call
The incoming call webhook arrives at the moment of the call, so the CRM can open the customer card before anyone answers.
Calling from a deal
The CRM calls an API method, A3.Telephony calls the employee and connects them with the customer.
History and recordings
After the call the CRM receives the duration, the outcome and a link to the call recording.
Tickets from missed calls
The webhook for a call that ended unanswered creates a callback task.
Providers inside the product
A3.Telephony works with several providers in each area, so your company does not depend on a single vendor.
- Numbers
- Telnyx for countries worldwide and MTS Exolve for regions of Russia, plus your own numbers and SIP lines.
- Speech recognition
- Deepgram, Google Speech-to-Text and WhisperX for call transcription.
- Speech synthesis
- ElevenLabs, Yandex, Google, Piper and eSpeak for greetings and the AI assistant’s voice.
- Language models
- Claude, ChatGPT or your own model with a compatible API for the AI assistant.
Works together with
- A3.SalesThe call lands in the A3.Sales customer card together with its recording, and a manager calls the customer straight from the deal.
- A3.TicketsA missed call or a phone request becomes a ticket in A3.Tickets with the number and the call recording.
- A3.DriveGreetings and hold music for the voice menu are picked from your company files in A3.Drive.
Connect telephony to your system
API methods and webhook events are described in the documentation. If you need help with an integration, write to us.