Five typical situations that bring companies to A3.Telephony, and how the product’s features solve them.
Situation Each store has its own number, calls get lost after closing, and the manager does not know how many requests were missed.
Evening requests no longer go to competitors, and missed calls are visible in the statistics for each city.
Situation In the morning the front desk cannot keep up, patients cannot get through and book with another clinic.
Calls wait for a free administrator, the assistant handles common questions, and the front desk schedule is based on data.
Situation Dispatchers call from personal phones, conversations are not saved anywhere, and disputed orders are sorted out from memory.
A disputed order is settled from the recording and the text of the call, and customers see one company number.
Situation Customers in neighboring countries pay for international calls, and phone requests get lost between chat and email.
The customer calls a local number, support works with one line, and every missed call gets a ticket.
Situation The manager listens to a couple of calls a week and does not know how sales reps actually talk to customers.
The manager sees violation statistics by employee and listens only to the conversations where something went wrong.
Describe how you handle incoming calls today. We will show which scenario fits and which features to start with.