Call transcription
Transcription starts after the call ends: automatically for all calls on a number or selectively. The text is split into speaker lines with timestamps, so the manager reads a conversation in a minute instead of listening to all of it.
What is included
- “Recognize all calls” and “Selective” modes for each number
- Transcription language by number or by country
- Speaker lines with timestamps
- Rename speakers: “Manager”, “Customer”
- The transcription opens right from the call log
- The basis for banned phrase moderation
Included in your A3.Telephony subscription. Calls, SMS and number rental are paid from your balance as used. How the cost is calculated
FAQ
Do I need to transcribe every call?
No. You choose a mode for each number: all calls or selective. For example, you can transcribe the whole sales line and internal calls on request.
Which languages are supported?
The language is set for a number or taken from the number’s country. The set of languages depends on the connected speech recognition provider.
Other features
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Sign in with A3.ID, choose a number and build a scenario in one evening. If you need help with setup or a quote for your call volume, write to us.