Features
Twenty-seven features in six groups: from a number and a call scenario to the AI assistant, call transcription and webhooks. Everything is set up in one account.
Numbers and lines
Where calls come from and where they go: virtual numbers by country and region, your own numbers and SIP lines, caller ID rules and free calls within the A3 network.
Virtual numbers
A catalog of numbers by country and region, buying several numbers at once and connecting your own number at no charge.
Learn moreExternal lines and SIP
Your own PBX or carrier connects over SIP. Channels, prefixes and line activation are set up in your account.
Learn moreCaller ID
The customer sees the company number for the right city or country. Rules are set by call direction pattern.
Learn moreFree calls in the A3 network
A call to another company in the A3 network uses a seven-digit number and costs nothing.
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Cloud PBX
What happens to a call inside the company: extensions, scenarios built from blocks, a voice menu on a schedule, queues, voicemail and blacklist.
Extensions
Hundreds of extensions are created in one operation. Each has its own SIP credentials, forwarding and voicemail.
Learn moreScenario editor
You build the call path with the mouse on a diagram of nine blocks. The scenario check shows errors before customers hear them.
Learn moreVoice menu and working hours
The customer picks a department with a phone key. In the evening and on holidays the call follows a separate branch.
Learn moreOperator queues
Calls wait for a free operator instead of hitting a busy signal. The customer hears how long they will wait.
Learn moreVoicemail
If nobody answers, the customer leaves a message. It appears in your account right away.
Learn moreBlacklist
Unwanted numbers do not reach your employees. You can create a separate scenario branch for them.
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Speech and AI
Calls the system understands: the AI assistant answers and transfers to an operator, transcription turns a conversation into text, moderation finds banned phrases.
AI assistant for calls
A voice assistant answers the call, replies to questions and transfers to an operator when a person is needed.
Learn moreCall transcription
Every conversation becomes text with each speaker’s lines and timestamps. You find the right call without listening.
Learn moreCall moderation
The system finds phrases employees must not say in conversations and shows who says them.
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Customers and website
How to get more requests and not lose them: calls from the website in the browser, callback, SMS and bulk messages, HLR update of the number base and company contacts.
Calls from your website
A site visitor calls your company right from the browser. They need neither a number nor a phone.
Learn moreCallback
A visitor leaves a number on your site, and the company calls back within seconds. After hours the request waits until morning.
Learn moreSMS and bulk messages
Messages to customers go out from the company number. Templates save time, and statuses show what got through.
Learn moreHLR update of the number base
Before a calling campaign the base is checked through the carrier network. Inactive numbers are filtered out before time is wasted on them.
Learn moreContacts and dialing
A shared company contact base with categories. You start a call to the right person from your account.
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Control and analytics
What the manager sees: the call log, call recordings, statistics by direction and employee, live calls and missed call notifications.
Call log
All company calls in one list: who called whom, how long they talked and how it ended.
Learn moreCall recording
Every conversation is saved. A dispute is settled from the recording, not from someone’s retelling.
Learn moreStatistics and charts
How many calls were answered and missed, how long people talked and where calls come from. CSV export for your own reports.
Learn moreReal-time monitoring
The manager sees what is happening on the line right now and can join a conversation.
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Platform and integrations
How telephony fits into your company’s work: CRM, API and webhooks, companies and employees with access rights, account protection and the mobile app.
CRM integration
A call opens the customer card in CRM, and a manager calls straight from the deal.
Learn moreAPI and webhooks
Everything in your account is available through the API. Webhooks report calls and SMS the moment they happen.
Learn moreCompanies, employees and access rights
Several companies, departments and employees with access rights. Everyone sees exactly what they need.
Learn moreProtection and access control
Expensive directions are closed, actions are logged and access is granted by rights. Your account is protected from accidental and unauthorized calls.
Learn moreMobile app
Your work number on your smartphone. An employee on a business trip takes calls just like in the office.
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Get A3.Telephony and take your first call today
Sign in with A3.ID, choose a number and build a scenario in one evening. If you need help with setup or a quote for your call volume, write to us.