Control and analytics
Call recording
The recording is saved together with the call in the log. The manager sees how much space recordings take and chooses what to do when space runs out: delete the oldest or stop recording new ones.
What is included
- Every call recorded in the log
- Playback in the browser and file download
- Delete a recording and keep the call row
- Recording storage: used and total
- When space runs out: “Delete the oldest recordings” or “Stop recording new calls”
- Permission to listen to recordings for each employee
Included in your A3.Telephony subscription. Calls, SMS and number rental are paid from your balance as used. How the cost is calculated
FAQ
How long are recordings kept?
As long as there is storage space. When it runs out, the chosen rule applies: delete the oldest or stop recording new ones. You can extend retention by adding space.
Who can listen to recordings?
Employees with permission to listen to recordings. The permission is granted in the employee card.
Other features
Get A3.Telephony and take your first call today
Sign in with A3.ID, choose a number and build a scenario in one evening. If you need help with setup or a quote for your call volume, write to us.