Speech and AI
Calls the system understands.
- AI assistant in a scenario with transfer to an operator
- Prompt library for assistants
- Call moderation with statistics by employee
- Renaming speakers in a transcription
Product roadmap
A3.Telephony gets updates every month. Here is what arrived recently and what the team is working on now.
What is changing
Customers and website
More requests and fewer losses.
- “Call us” and “Callback” widgets
- HLR update of the number base with repeat checks
- SMS templates and bulk messages with delivery statuses
- Webhooks with an HMAC-SHA256 signature
Conversation analytics
From call text to conclusions for the manager.
- Conversation topics and sentiment on top of transcriptions
- Sales script compliance check
- Scheduled automatic reports for the manager
Integrations and providers
Less manual setup when you connect.
- Ready-made modules for Bitrix24 and amoCRM
- New number providers in countries of the region
- Per-direction rates with automatic updates
Product guides
Step-by-step guides on numbers, scenarios and widgets are collected in the A3.Solutions materials.
Guides and resources