Cloud PBX for business

No customer call goes unanswered

A3.Telephony answers the call, routes it through your scenario to the right employee or AI assistant, records the conversation and turns it into text. Everything is set up in the browser, with no hardware and no contractors.

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No hardware
Scenario editor
AI assistant
Call transcription

Three problems A3.Telephony takes off a manager’s plate

Company telephony usually breaks in three places: calls get lost, nobody hears the conversations, and calls cost more than they should. The product has a set of tools for each of them.

Calls get lost

In the evening, on weekends and at peak hours the customer hears ringing and goes to a competitor. A scenario with working hours, a queue, voicemail and callback keeps every request.

No idea what managers are saying

Listening to hundreds of calls is impossible. Transcription turns conversations into text, and moderation finds banned phrases on its own and shows who uses them most.

Calls are expensive and scattered

Numbers sit with different carriers, and branches pay to call each other. Numbers in the countries you need, your own SIP lines and free calls in the A3 network come together in one PBX.

Key features of A3.Telephony

Six features that make companies switch to A3.Telephony. The other twenty-one are in the catalog.

Scenario editor

You build the call path with the mouse on a diagram: menu, working hours, employees, blacklist, AI assistant. The scenario check shows an error before a customer hears it.

AI assistant for calls

A voice assistant answers the call, replies according to your prompt and transfers to an operator when a person is needed.

Calls from your website

A site visitor calls from the browser or leaves a number, and the company calls back within seconds.

Call transcription

Every conversation becomes text with each speaker’s lines. You find the right call by searching, not by listening.

Statistics and charts

Missed calls, answer rate, directions and employees for any period, period comparison and CSV export.

API and webhooks

The REST API mirrors the account, and webhooks report calls and SMS the moment they happen. HMAC-SHA256 signature.

All features

Speech and AI

The AI assistant picks up when operators are busy

The assistant goes into a scenario as a regular block. It greets the caller, answers common questions, collects customer details and hands the call to an employee if the question is complex. Through the API the same assistant calls customers itself: it reminds them of a visit or confirms an order.

How the AI assistant works

Your own prompt, greeting, voice and conversation language
Transfer to an operator as a separate scenario branch
Outgoing calls through the API with customer data in the prompt
Transcription and extracted data after every conversation

A3.Telephony by the numbers

27: features in one account, no separate modules
9: blocks in the scenario editor, from menu to AI assistant
9: webhook events for CRM and internal systems
6: interface languages: Russian, English, Kazakh, Kyrgyz, Uzbek, Mongolian

Your first call on the same day

You do not need a technician in the office: everything is done in your account, and employees call from a computer, a smartphone or the IP phone already on their desk.

01
Sign in with A3.ID
Sign in with your single A3 account and choose the company. Employees get invitations by email.
02
Number
Choose a number in the country and region you need, or connect your own for free.
03
Extensions
Create extensions in one operation and give employees their softphone credentials.
04
Scenario
Build a scenario on the diagram, check it and attach it to a number. Calls start flowing right away.

Numbers where your customers are

The number catalog gathers provider offers by country and region: the company gets a local number, and the customer calls without long-distance charges. Caller ID rules show the local number on outgoing calls too.