AI assistant for calls
The AI assistant goes into a scenario as a regular block. It greets the caller, understands what the customer says, answers according to your prompt and knows when to hand the call to an employee. After the conversation the call continues through the scenario, and the transcription stays in the call log.
What is included
- System prompt and assistant greeting
- A voice from the speech synthesis library and the conversation language
- Transfer to an operator during the conversation
- “After dialog” and “Transfer to operator” scenario branches
- Prompt library: system and custom templates
- Outgoing assistant call through the API with customer data filled in
- Transcription and extracted conversation data in the API response
- Claude, ChatGPT or your own compatible model
Included in your A3.Telephony subscription. Calls, SMS and number rental are paid from your balance as used. How the cost is calculated
FAQ
What does the assistant do if it does not know the answer?
It transfers the call to an operator if “May transfer to an operator” is on in the settings. The scenario has a separate branch for this, so the customer reaches the right department.
Can the assistant make outgoing calls?
Yes. Through the API the assistant calls a number with customer data inserted into the prompt: name, amount, visit date. The response contains the transcription, extracted data and duration.
What languages does the assistant speak?
You choose the language and voice in the assistant settings. The set of voices depends on the connected speech synthesis providers.
Other features
Get A3.Telephony and take your first call today
Sign in with A3.ID, choose a number and build a scenario in one evening. If you need help with setup or a quote for your call volume, write to us.