Call moderation
The manager makes a list of phrases that should not appear in conversations with customers: rudeness, discount promises, mentions of competitors. Moderation checks transcriptions, and statistics show which phrases come up most and with which employees.
What is included
- A list of banned phrases you can add to and edit
- Transcription check on a button press or automatically
- Statistics by phrase: matches, calls, last match
- Statistics by employee: violations and frequent phrases
- Choice of period for the report
- A notification when a banned phrase is found
Included in your A3.Telephony subscription. Calls, SMS and number rental are paid from your balance as used. How the cost is calculated
FAQ
How is moderation better than spot listening?
It checks all transcribed calls, not just the few there was time for. The manager listens only to conversations with violations found.
Who gets violation notifications?
The employees selected in the notification settings, usually the department head and the quality team.
Other features
Get A3.Telephony and take your first call today
Sign in with A3.ID, choose a number and build a scenario in one evening. If you need help with setup or a quote for your call volume, write to us.