Pricing
The cost has two parts: a subscription that opens every feature of the account, and a balance from which calls, SMS and numbers are charged as used.
Subscription plus pay as you go
The subscription is set up for your company domain in A3.ID and covers the whole account: PBX, scenarios, recordings, statistics, API and employees. Calls and messages are paid from your balance only when they happen, so a quiet month costs less.
The subscription price and per-direction rates are calculated for your country and call volume.
Request a quoteIncluded in the subscription
PBX and scenarios
- Extensions with no limit on their number
- Scenario editor and scenario check
- Voice menu, working hours and exceptions
- Queues, voicemail and blacklist
Control
- Call log and call recording
- Statistics, charts and CSV export
- Call moderation and notifications
- Activity log and employee access rights
Platform
- API, API keys and webhooks
- “Call us” and “Callback” widgets
- Multiple companies and departments
- Sign-in with A3.ID for all employees
Paid from the balance
You top up the balance in your account, and every charge appears in “Balance and operations” with its date, amount and object: a number, a call or a check.
Outgoing calls
By call direction. Incoming calls to company numbers and calls within the A3 network are not charged to the balance.
Number rental
Monthly for each number from the catalog. The price is shown in the catalog before purchase, and you connect your own number for free.
SMS
For each message sent, including bulk messages.
HLR update
For each number check, including repeat checks within a job.
AI calls and transcription
By the length of the conversation with the AI assistant and by the transcription volume at the chosen speech recognition provider.
Additional services
When you have no time to set things up yourself, the A3.Telephony team will do it with you.
- One-time work
Turnkey scenario
We build the scenario together with the department head: voice menu, schedule, queues, forwarding and branches for after hours.
- Russian, Kazakh, English
Professional voice greetings
Professional recording of the greeting, menu items and hold messages. We agree on the texts before recording.
- Timing depends on the carrier
Porting your existing number
We port the number from your current carrier with no break in service: until porting is complete, calls follow the old setup.
- Via API and webhooks
Integration with your CRM
Customer card on a call, calling from a deal and passing recordings through the API and webhooks if there is no ready-made integration.
- One-time work
AI assistant setup
We write a prompt for your frequent questions, choose a voice and add the assistant to a scenario with transfer to an operator.
- Online
Employee training
We show your team the account, the call log, recordings and working with scenarios, and leave a short guide.
Questions about setup and payment
Do we need to buy hardware?
No. An internet connection and a softphone on a computer or smartphone are enough. IP phones connect with SIP credentials if you already have them in the office.
Do we pay for incoming calls?
No. Incoming calls to company numbers and calls within the A3 network are not charged to the balance. Outgoing calls, SMS, number rental, checks and AI calls are paid.
What happens if the balance runs out?
Paid actions such as outgoing calls and SMS stop until you top up. Notifications help you top up the balance in advance.
What happens if the subscription expires?
The account switches to read-only mode: the call log, recordings and statistics stay available, and changes open again after you renew the subscription in A3.ID.
Where can I see what the money was charged for?
In “Balance and operations”: each operation has a date, amount, status and the object it was charged for.
Is there a contract and accounting documents?
Yes. We work under a contract with a legal entity or sole proprietor and issue closing documents for each period.
Want a quote for your call volume?
Tell us how many employees will make calls, which numbers you need and which countries you call most often. We will get back with a quote within one business day.