Statistics and charts
Statistics answer a manager’s questions without manual spreadsheets: how many calls came in, how many were missed, what the answer rate is and how long a conversation lasts. Periods can be compared with each other, and data can be exported for external analytics.
What is included
- Period: day, week, month or custom dates
- Number mask with the X symbol
- Total, incoming, outgoing, answered and missed
- Answer rate, talk time and average duration
- Grouping by direction, carrier and country
- Statistics by number and by employee
- Daily charts and comparison of two periods
- CSV export
Included in your A3.Telephony subscription. Calls, SMS and number rental are paid from your balance as used. How the cost is calculated
FAQ
Can I see calls for just one advertising line?
Yes. Enter the number of that line or a mask with the X symbol, and all statistics are recalculated for it alone.
How do I tell if things improved after changes?
On the “Compare” tab choose two periods, for example the month before and after a new scenario. Differences in missed calls and answer time are visible right away.
Other features
Get A3.Telephony and take your first call today
Sign in with A3.ID, choose a number and build a scenario in one evening. If you need help with setup or a quote for your call volume, write to us.