Control and analytics
Call log
The log collects calls from all company numbers. New calls appear without a page refresh, and the recording and transcription open right from the log row.
What is included
- Date, direction, caller, number, employee and duration
- Search and filter: answered, missed, busy
- Listen to and download the recording
- Call transcription from the log row
- New calls appear without a page refresh
- Calls of the whole company or only your own, by employee permissions
Included in your A3.Telephony subscription. Calls, SMS and number rental are paid from your balance as used. How the cost is calculated
FAQ
Do employees see their colleagues’ calls?
Only with the “See calls of the whole company” permission. Without it an employee sees only their own calls in the log.
How quickly does a call appear in the log?
Right after the conversation ends. You do not need to refresh the page.
Other features
Get A3.Telephony and take your first call today
Sign in with A3.ID, choose a number and build a scenario in one evening. If you need help with setup or a quote for your call volume, write to us.