Control and analytics
Real-time monitoring
The panel shows current calls, operator statuses and customers waiting for an answer. A supervisor joins a conversation, listens to it and prompts the operator without the customer hearing.
What is included
- Current calls and their duration
- Operator statuses: on a call, free, on break
- Waiting customers and wait time
- Supervisor listening to a conversation
- Prompting the operator without the customer hearing
- Notifications about a spike in missed calls
Included in your A3.Telephony subscription. Calls, SMS and number rental are paid from your balance as used. How the cost is calculated
FAQ
Does the customer hear the supervisor’s prompts?
No. In prompting mode only the operator hears the supervisor, and the customer continues the conversation as usual.
Who can join conversations?
Employees with supervisor mode turned on for their extension.
Other features
Get A3.Telephony and take your first call today
Sign in with A3.ID, choose a number and build a scenario in one evening. If you need help with setup or a quote for your call volume, write to us.