Scenario editor
A scenario describes everything that happens to a call: whom to greet, whom to call, what to do in the evening and on weekends, where to send a blacklisted number. Blocks are connected on the diagram, and changes take effect right after saving, without a support request.
What is included
- Blocks: voice menu, playing a recording, calling employees
- Branching: working hours, blacklist, “Trigger on” by caller number
- Voicemail, AI assistant and ending the call
- A “No answer” branch if employees did not pick up
- Drag and drop blocks, zoom and “Fit to window”
- Scenario check: empty branches, loops, unreachable blocks
- A warning about blocks without an audio recording
- All paths a call can take, as a list
Included in your A3.Telephony subscription. Calls, SMS and number rental are paid from your balance as used. How the cost is calculated
FAQ
What does the “Scenario check” check?
Branches that lead nowhere, blocks without an audio recording, loops, unreachable parts of the diagram and overly long cyclic dialing. The check shows every call path, so you see an error before a customer runs into it.
Can I make a separate scenario for an ad campaign?
Yes. You can have as many scenarios as you like, and each number has its own. Connect a separate number to the ad, attach a scenario to it and track calls to that number in the statistics.
Do I need a developer to change a scenario?
No. Blocks are connected with the mouse in the browser, and a change takes effect right after saving.
Other features
Get A3.Telephony and take your first call today
Sign in with A3.ID, choose a number and build a scenario in one evening. If you need help with setup or a quote for your call volume, write to us.