Voice menu and working hours
The voice menu greets the customer and sends them to the right department at the press of a key. Working hours are set by weekday and time zone, and exceptions for holidays and special days do not require rewriting the scenario.
What is included
- Keys 0 to 9 and the “No key pressed” action
- Each key calls the selected employees or departments
- Greeting from a file on your computer or from A3.Drive
- Key press timeout from 1 to 30 seconds
- Schedule by weekday with a time zone
- Exceptions: days off and special working hours
- Hold music on the line
- Cyclic dialing with a set number of attempts
Included in your A3.Telephony subscription. Calls, SMS and number rental are paid from your balance as used. How the cost is calculated
FAQ
What will the customer hear after hours?
Whatever is set for the after-hours branch: a message with working hours, voicemail or forwarding to the employee on duty. Holidays and special days are added as exceptions in the schedule.
Where do I record the greeting?
Any audio file from your computer or from A3.Drive will do. For text without a voice actor there is speech synthesis in several languages.
Other features
Get A3.Telephony and take your first call today
Sign in with A3.ID, choose a number and build a scenario in one evening. If you need help with setup or a quote for your call volume, write to us.