Customers and website
Contacts and dialing
Contacts are stored in your account and grouped by category. A call starts from the contact card or the dial pad: first the employee’s phone rings, then A3.Telephony connects them with the customer.
What is included
- Create, edit, delete and search contacts
- “Customers”, “Leads”, “Other” and custom categories
- A dial pad in your account
- Calling through the employee’s phone or softphone
- Hidden contact numbers for employees without permission
- Contact categories as a source for HLR update
Included in your A3.Telephony subscription. Calls, SMS and number rental are paid from your balance as used. How the cost is calculated
FAQ
How does a call from the account reach the customer?
First the employee’s phone or softphone rings. When they pick up, A3.Telephony dials the customer and connects them.
Can I hide customer numbers from employees?
Yes. If an employee has no permission to see contact numbers, the numbers are shown hidden, and they can still call from the contact card.
Other features
Get A3.Telephony and take your first call today
Sign in with A3.ID, choose a number and build a scenario in one evening. If you need help with setup or a quote for your call volume, write to us.